Petra frequently speaks on international podiums about health app assessment, what stakeholders currently lack and how CEN-ISO/DTS 82304-2 can help solve these issues.

Care to host a presentation? Contact me for availability and rates.

Visual by @visualityEU.

What is the best health app for you? What is a good health app for starters? Questions that have been hard to answer without a standard and an efficient process to assess health apps available today. These questions are more relevant than ever, as health apps can contribute to a healthy lifestyle, and offer support and regular health care during the COVID-19 pandemic.

Petra Hoogendoorn is an international expert in health app assessment. With her expertise gained in the coordination of the development and research around CEN-ISO/DTS 82304-2’s Quality Requirements Conformity Assessment (QRCA) and Health App Quality Label, she can help:

• health app developers make the added value of their health apps transparent in a uniform way;
• patients, consumers and health professionals better assess which health app matches their needs or their patient’s needs;
• health professional organizations decide which health apps to include in care pathways;
• health insurers decide which health apps to reimburse;
• health authorities and app assessment organizations assess far more than the current few dozen apps in curated app libraries;
• app stores in providing trusted decision support for their currently overwhelmed and indecisive customers.

And thus, scale the standardization and adoption of health apps.

CEN-ISO/DTS 82304-2 is an assignment by the European Commission which went global in the co-operation with ISO. The document is expected to be published early 2021. It has already been referenced in the EU’s Toolbox for COVID-19 tracing apps and used to test 11 COVID-19 symptom apps for the Dutch Ministry of Health, Welfare and Sport. Petra’s advice is multifaceted due to her unique background as an industrial engineer, change manager with experience in industry, government and health care, patient advocate and initiator of two health apps in oncology, and researcher at the National eHealth Living Lab, Leiden University Medical Centre The Netherlands. In early 2021, she expects to publish scientific articles on

• the Delphi Study with 90 experts from 8 stakeholder groups and 6 continents that was used to develop the QRCA
• the case study with COVID-19 symptoms apps
• think aloud testing of the Health App Quality Label with people with low health literacy in the Netherlands, Egypt and Mexico to secure adequate understanding of the label

Care to put health apps to use as well? Contact me.

Photo by Jorrit 't Hoen // jorritphoto.com

Petra’s projects around CEN-ISO/DTS 82304-2 include:

• Comparing CEN-ISO/DTS 82304-2 to existing health app assessment frameworks, such as Orcha’s Baseline Review;
• Testing an Arabic and Spanish version of the Health App Quality Label with people with low health literacy in Mexico and Egypt;
• Assessing 11 COVID-19 symptom apps for the Dutch healthcare ministry;
• Drafting a national health app assessment framework with stakeholders for the Netherlands based on CEN-ISO/DTS 82304-2, adding context specific criteria

Care to join me on another project? Contact me.